Craftsmanship and Care

At ASYII, each piece is crafted from exquisite, inherently delicate materials that require gentle care to preserve its beauty. Please avoid exposure to water, rain, cosmetics, creams, and chemicals. Fine human touches—like hand-rolled edges and hand-sewn details—underscore the need for mindful handling and appreciation.

Return & Refund Policy

1. Eligibility for Returns

You may return unused and unopened items within 14 days of delivery, provided they are in their original packaging with all tags and labels intact. This ensures items can be restocked without compromise.

2. Non-Returnable Items

To uphold our quality and hygiene standards, we cannot accept returns for items that have been:

Exposed to water, perfume, cosmetics, or chemicals.

Worn, washed, tumble-dried, ironed, tailored, or altered in any way.

If you receive a damaged or incorrect item, please contact us immediately for assistance.

3. How to Initiate a Return

Please contact our customer service team at info@asyii.com with your order number and clear photos of the item in its original packaging.

For defective or incorrect items, email us with photographic evidence, and we will arrange a return or exchange at no extra cost.

4. Return Shipping & Fees

We do not provide free return labels. Customers are responsible for return shipping costs.

For your convenience and potential better rates, you may use our preferred courier services. Please contact us for details.

Important: If you arrange your own return, you must provide the tracking number to ensure we can process your refund upon receipt.

5. Refunds

The original item price will be refunded minus the original outbound shipping cost (and any additional fees, if applicable).

Refunds are processed within 10 business days of our receiving the returned item, using the original payment method.

6. Exchanges

Due to the unique nature of our materials and limited stock, we recommend returning the original item (following the above process) and placing a new order for the desired product. This ensures the fastest and most reliable service.

Making an Informed Choice
Choosing ASYII means investing in pieces that, with thoughtful care, offer lasting beauty and durability. We encourage you to read product descriptions thoroughly and follow our Care Instructions to ensure your item remains a timeless treasure.

Contact Us

For any questions or assistance, our customer service team is here to help at info@asyii.com.

We are committed to ensuring your ASYII experience is smooth and enjoyable.